Generic Question of Business Legality
I'm looking for suggestions, if anyone them self has been through or knows someone who has been through this kind of situation, dealing with a company...
I know I've posted already about problems with this Laney amp, and I apologize in advance for complaining about it, but it's just gone too far now. I've been having this ongoing trouble with my LC-30. I'll spell out the quick history of what's happened (I just want to note also, that this amp has been a bedroom warrior - not being blasted for punk gigs with beer getting spilled all over it or anything like that. It has seen very light usage).
June '11 - Amp purchased.
Winter '11 - Amp breaks down entirely.
Winter '11 - Amp shipped to Musical Distributors Group for repair (this is Laney's American distributor, who also performs warranty repairs). I am told the problem was fixed.
Early Winter '12 - Spring '12 - Amp performance starts getting shaky again (extreme fluctuating volume inconsistencies while powered on and playing).
April '12 - Amp breaks down again, in the same way it did the first time. I contacted MDG again, and although their repairs are "only covered for 30 days", they give me another return authorization, since the amp is still under warranty. I shipped it back to them last week.
Today - Amp came back in from repairs. I opened up the box, plugged 'er in, let it warm up normally and tested it. The clean channel does not make any sound whatsoever, on any combination of settings. Drive channel is fine, but no dice on channel 1.
Would you be pretty angry about this too? At this point, I really am over this amp. I don't even want to deal with it anymore. It carried a nice warranty with it - 5 years - but I'm screwed out of getting a refund for it, because the retailer's exchange period was only 90 days.
I've contacted Laney directly and they give me the runaround - they answer my emails with 1 line responses, that in between the lines are telling me to "Talk to our distributor, not our problem". And to be honest I am about done trying to deal with the distributor group, because this is twice now the amp has come back with issues.
I'm definitely going to have to bitch at whoever it is that needs to be bitched at. I guess I'm looking for some kind of input that would help my mission of getting my value back out of this amp. Is there any kind of legal action that could be taken here? Never has any one piece of gear given me such a headache...